Refund policy

There is an offer of 30 day returns on standard unframed unpersonalised prints, however the buyer is responsible for return postage and insurance. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging and will need to provide proof of purchase. Please contact Carolyn Olivia Ashton via the contact page to arrange a return. Items returned without first requesting an exchange / return will not be accepted.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned i.e. custom products (such as bespoke orders, bespoke size/frame options or personalised items). Please get in touch if you have questions or concerns about your specific item.

DAMAGES & ISSUES

Please inspect your order upon receipt of the product and contact the artist immediately if the item is defective, damaged or if you receive the wrong item, so that the issue can be made right. If your item arrives damaged please contact the artist within 24hrs so that a replacement can be arranged as soon as possible.